Frequently Asked Questions

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What is Up Sonder?
Up Sonder is a premier nationwide provider of drone services tailored specifically for the commercial real estate industry. We operate across all 50 states in the United States, delivering a scalable solution to meet your aerial photography and videography needs. Our extensive network comprises thousands of certified drone pilots in over 1,000 cities, equipped to capture stunning aerial imagery and video footage of commercial real estate properties. What sets us apart is our ability to seamlessly manage projects of all sizes, from single-site assignments to large real estate portfolios. At Up Sonder, we handle every aspect of project management, ensuring a hassle-free experience for our clients. For those with smaller portfolios seeking a more hands-on approach, we offer the option to directly connect with skilled drone pilots in their desired locations. In every case, our commitment is to provide top-notch drone footage through the expertise of our professional pilots.
Why should I consider using drone services for marketing my commercial real estate properties?
When it comes to marketing geographically dispersed commercial real estate properties, maintaining consistent quality, visual style, and speed of delivery is paramount. Up Sonder excels in these aspects through specialized training and flight techniques that enable our pilots to swiftly and accurately capture footage at any location, often delivering marketing materials in as little as 48 hours. Furthermore, our nationwide fixed flat-rate pricing structure eliminates pricing variations across different regions, ensuring cost predictability. At Up Sonder, we mitigate pricing risks for your marketing materials with our commitment to no-cost reshoots and complimentary sky replacement for photos. We are not satisfied until you are delighted with the results.
What types of drone services does Up Sonder offer for commercial real estate marketing?
Up Sonder offers a comprehensive suite of drone services tailored to commercial real estate marketing. These services include aerial photography, videography, fully edited videos with graphic overlays, 3D modeling, thermal imaging, and ground-penetrating radar (GPR).
Are your drone operators licensed and insured?
Yes, all of our drone operators are FAA Part 107 certified, ensuring compliance with safety and regulatory standards. Each flight conducted by our operators is also covered by liability insurance.
What is the process for scheduling a drone service with Up Sonder?
Scheduling a drone service with Up Sonder is a streamlined process. Begin by visiting the Up Sonder homepage and selecting the "Book Flight" button. Fill out the provided form with essential site details and your contact information. Once we receive your information, our dedicated team will promptly reach out to you to confirm project details and handle all logistical aspects on your behalf.
How much does your drone service cost?

Up Sonder offers three transparent and fixed-price packages tailored to your needs:

  1. Package 1 - $450: Photos Only (Includes 20 high-resolution drone photos)
  2. Package 2 - $750: Photos & Video (Package 1 plus 10 raw 4K video clips)
  3. Package 3 - $950: Photos & Edited Video (Package 2 plus a 60-second edited video)
Do I need to obtain any permits or approvals for drone flights over my properties?
No, you can leave the permitting and waiver approval process to Up Sonder. In instances where sites may have specific FAA-imposed restrictions due to proximity to sensitive areas like airports or stadiums, our team will manage the necessary paperwork at no additional cost.
What equipment and technology do you use for drone services?
Up Sonder's drone pilots operate state-of-the-art drone technology, capable of capturing high-quality images exceeding 20 megapixels and video in 4K or better. Our commitment to delivering marketing materials in the best possible light is unwavering.
Do you offer any additional services, such as video editing or adding graphics to the footage?
Yes, Up Sonder offers valuable additional services, including free sky replacement for photos and graphic overlays for callouts in our video editing package.
How long does it typically take to capture drone footage for a commercial property?
After your flight, you can expect to receive your footage within as little as 2 business days. Our team prioritizes quick turnaround times, even achieving delivery in under 24 hours whenever possible. In cases of uncontrollable factors like weather or temporary flight restrictions, we maintain direct communication with you to reschedule promptly and keep your project on track.
What happens in case of bad weather or other unforeseen circumstances on the day of the shoot?
Up Sonder has comprehensive contingency plans in place for unforeseen circumstances. Our rapid rescheduling capabilities and ongoing weather monitoring ensure that we find the next best opportunity to capture your site.
Can I request specific shots or angles for the drone footage?
Certainly, while Up Sonder has a proven method for capturing sites to showcase them optimally, we welcome your special requests for specific angles or unique shots. Our team is dedicated to accommodating your vision during flight planning.
How soon can I expect to receive the edited footage after the drone shoot?
You can anticipate receiving your footage two business days after it has been captured. For video footage requiring editing, you will receive the edited content within 5 business days, though we often deliver well before these standard timelines.
What measures do you take to ensure the safety and privacy of people on or near the property during the drone shoot?
Up Sonder maintains a stringent commitment to safety and privacy. Our team exclusively engages FAA Part 107-certified pilots, guaranteeing adherence to all rules and regulations. This includes strict avoidance of manned aircraft, responsible and non-reckless operation, continuous visual monitoring of drones, and prohibition of flying over individuals not directly involved in the operation. Operating drones from moving vehicles is also prohibited, ensuring a high standard of safety and privacy.
Can I use the drone footage for multiple marketing purposes, such as websites, brochures, and social media?
Absolutely, the drone footage delivered to you is entirely yours to utilize across various marketing platforms according to your specific needs.
Are there any limitations or restrictions on where and when drone flights can take place?
Yes, there are certain limitations in place. Up Sonder pilots conduct flights during daylight hours, which encompass 30 minutes before official sunrise to 30 minutes after official sunset, in accordance with local time. Twilight flights are permissible if the drone is equipped with anti-collision lighting. Weather visibility must be at least three miles, and the maximum allowable altitude is 400 feet above the ground, with exceptions for higher altitudes near structures. Furthermore, drones are restricted from flying at speeds exceeding 100 mph.
What sets Up Sonder apart from other drone service providers in the market?
Up Sonder distinguishes itself as the sole nationwide one-stop solution for drone services tailored to all real estate portfolios, regardless of location. We pride ourselves on delivering simplicity, speed, and scalability. With just an address, marketing materials are promptly delivered within 48 hours, irrespective of whether you require services for two sites or a hundred. Our ability to handle large portfolios efficiently sets us apart, and we offer appealing benefits such as free sky replacements and no-cost reshoots.
What payment methods do you accept for your services?
Up Sonder accepts a range of payment methods, including all major credit cards, Apple Pay, and ACH transfers.
Do you offer any discounts or package deals for recurring or multiple property shoots?
Indeed, Up Sonder provides valuable discounts for recurring orders. Clients can enjoy a 15% discount on orders for 10 to 19 sites and an impressive 25% discount for orders of 20 or more sites.
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