Up Sonder Terms of Service

Last updated: September 28, 2026. Effective upon publication.

These Terms of Service govern services provided by Up Sonder Inc. ("Up Sonder," "we," "us," or "our") and use of our websites and related project tools. Please read them carefully. They address service responsibilities, ownership and permitted use of deliverables, limitations of liability, and dispute resolution.

Privacy Policy | Your Privacy Choices and Do Not Sell or Share Requests | Contact Up Sonder

1. Our services and your agreement

Up Sonder manages drone photography, videography, editing and related project services through its personnel, independent pilots and other service providers. We remain responsible for our express commitments to you. These Terms do not create a peer-to-peer equipment rental arrangement or make you the employer of an assigned pilot.

You must be at least 18 and legally able to contract to create an account or order services. If you act for a business, property owner or other client, you represent that you have authority to bind that party. Identify the commissioning client when ordering.

An "Order" is a quote, statement of work or booking confirmation accepted by both parties in writing, including by email or an electronic booking process. You accept these Terms by affirmatively agreeing to them or accepting an Order that clearly incorporates them and makes them available before acceptance. A quote request alone does not confirm a booking. Merely posting an update does not establish your acceptance of a new contractual obligation.

A separately signed agreement controls over conflicting provisions of these Terms. An accepted Order controls scope, pricing and schedule and may vary another provision if it expressly identifies the variation. Applicable rights that cannot lawfully be waived always remain in effect.

2. Orders, scope and scheduling

The Order identifies the project, property or sites, deliverables, price, payment terms and agreed schedule. Review addresses, property boundaries, instructions and authorized contacts before acceptance. Raw footage, editing, mapping, stitched images, additional visits, source files and other services are included only as stated in the Order. "Raw video" means unedited footage unless a different technical format is expressly agreed.

Scheduling and delivery estimates depend on access, weather, airspace restrictions, required authorizations, pilot availability and timely client instructions. A fixed deadline applies only when expressly agreed, subject to lawful and safe operation. We will communicate material delays and reasonable alternatives. A change in scope requires written agreement on any price or schedule change before additional work begins.

We do not guarantee that every requested location, altitude, angle, date or flight path is available. Applicable guarantees clearly offered with your purchase remain effective; general qualifications in these Terms do not silently withdraw them.

3. Site access and client responsibilities

You are responsible for providing accurate project information, identifying hazards and restricted or sensitive areas, arranging lawful site entry and permitted takeoff and landing access, and supplying an authorized site contact when needed. Obtain permissions within your responsibility as the owner, manager or commissioning client, including permissions for client-supplied materials and participating people.

Tell us before booking about confidentiality requirements, publication embargoes, tenant restrictions or areas that must not be captured. A restriction binds us when expressly accepted in the Order or a separate written agreement. Property access permission does not itself authorize a flight or entry onto neighboring land. Up Sonder and the assigned pilot coordinate applicable aviation requirements and remain responsible for their own legal duties.

Do not request trespass, unlawful surveillance, harassment, discrimination or unsafe operation. You are responsible for the accuracy and permitted use of supplied logos, statements, maps, labels and boundary sketches. Identify any proposed regulated or safety-critical use before ordering.

4. Flight safety and lawful operation

The remote pilot in command has final authority over flight safety and may change, delay, refuse or stop a flight. Operations must meet applicable FAA requirements, including Part 107 where applicable, pilot qualifications, registration, Remote ID requirements or exceptions, airspace authorizations and required waivers. Night flights and operations over people or moving vehicles occur only when legally permitted and operationally appropriate.

Weather, obstacles, interference, temporary restrictions, emergency activity and privacy or access concerns may prevent completion of a requested shot. An airspace facility-map ceiling is not itself flight authorization. No Order requires unsafe or unlawful conduct.

Any insurance representation is subject to the actual policy, coverage, limits and exclusions. Additional-insured status or special insurance requirements must be expressly arranged in writing. These Terms do not create insurance coverage.

5. Fees, invoices and payment

Pay the amounts by the deadlines stated in your accepted Order or agreed invoice terms. Applicable taxes, deposits and approved additional work must be disclosed. Unless expressly agreed otherwise, Up Sonder does not add travel or expedited-service fees. We may require an agreed deposit before scheduling or payment before releasing final deliverables when disclosed in the Order.

Up Sonder does not collect or store payment-card numbers, bank-account credentials or payment authentication details. Enter payment information only with the applicable payment provider. We maintain invoices, amounts due, transaction references and payment-status records needed to administer the Order.

An invoice or payment authorization covers only the agreed amount and purpose. These Terms do not authorize undisclosed charges, automatic subscriptions or new purchases. Contact us promptly about a billing error. We may pause unperformed work or unreleased deliverables for undisputed overdue amounts after reasonable notice. Nothing here limits statutory billing-dispute or chargeback rights.

6. Cancellation, rescheduling and refunds

Notify us promptly if you need to change or cancel an Order. Cancellation, rescheduling or access-failure charges apply only if the amount or method of calculation and triggering conditions were disclosed and accepted before booking or separately agreed afterward. You remain responsible for completed, authorized work and properly agreed charges. We will explain any deduction and refund the balance of prepaid amounts for unperformed work as required by the Order and law.

When conditions prevent safe or lawful performance, we will first seek a reasonable reschedule. If we cancel or cannot provide the agreed service and you do not accept an alternative, we will refund the prepaid amount attributable to the unperformed service. We do not charge a penalty merely because a pilot declines an unsafe or unlawful flight. Charges for completed preparatory work apply only if properly agreed and consistent with applicable guarantees and law.

A delay beyond reasonable control excuses affected performance while the impediment continues, subject to reasonable mitigation and communication. It does not automatically entitle us to retain payment for work we ultimately do not perform.

7. Delivery, revisions and file availability

We deliver the files specified in the Order through the designated delivery service. Review them promptly and report missing files, technical defects or failures to meet the agreed scope. We provide unlimited revisions within the agreed editing scope and free corrective reshoots where needed to correct our failure to meet the Order. If correction is not reasonably possible, we will provide an appropriate refund for the affected service, subject to mandatory rights and applicable guarantees.

Unlimited revisions do not include a different project, additional deliverables, new creative scope or new capture needed because the property or requested conditions have changed. A new visit for changed scope or conditions is a new order at the applicable full price, agreed before work begins. A failure to meet the existing scope is not treated as a paid change request.

Download and back up your deliverables. Delivery links may expire on a date disclosed with delivery, and longer hosting or archive commitments apply only when agreed in writing. We provide a reasonable opportunity to download files but do not promise indefinite client access, backup or recovery. People with a delivery link may be able to download or forward it; share links only with intended recipients.

8. Ownership and your license

Up Sonder retains all copyrights and other intellectual property rights it owns or acquires in project footage, photographs, recordings, edits and other deliverables. Third-party creators and licensors retain any rights not transferred to Up Sonder. Payment buys the usage license described here, not copyright ownership or exclusivity. We obtain the contributor rights necessary to provide the agreed deliverables and license. Any copyright assignment or exclusive-use arrangement must be expressly agreed in a signed writing.

After full payment for the applicable deliverables, you receive a perpetual, worldwide, nonexclusive license to reproduce, publish, display, distribute, crop, edit and adapt the delivered content for the named project client's lawful business and property-marketing purposes. Permitted uses include listings, websites, brochures, presentations, advertising, press coverage and social media. There is no numerical limit on audience size, reproductions or people working for that client.

You may share files with the named client or property owner and their brokers, managers, employees and service providers for these permitted purposes. You may grant publishing platforms permissions reasonably necessary to host and display authorized content. Those recipients receive no independent stock-media or resale rights. Standalone resale, stock-library distribution, use for unrelated clients, merchandise whose primary value is the imagery, and training general-purpose AI models require a separate written license from the relevant rights holder.

You retain ownership of materials you supply and grant us permission to process them to perform and administer the project and exercise the reuse rights below. Disclosed third-party music, stock assets, software or other components remain subject to their applicable restrictions. We will obtain your agreement before including a restriction that materially conflicts with an agreed use.

Do not use deliverables unlawfully, imply an unauthorized endorsement, remove required rights notices or infringe privacy, publicity or other third-party rights. A copyright license does not supply every permission needed for a particular use. Paid licenses survive project completion and account closure, subject to their restrictions. We may restrict materially infringing or unlawful use after notice and a reasonable opportunity to cure, except where immediate action is needed to prevent serious harm or comply with law.

9. Up Sonder reuse, confidentiality and AI

Unless an accepted Order or separate written agreement expressly restricts the use, Up Sonder may retain, reproduce, edit, adapt, publish, display, distribute, license and otherwise commercially use project footage, photographs and deliverables. This includes portfolios, websites, social media, advertising, demonstrations, case studies, derivative works and licensing or sale to third parties. Your nonexclusive license does not prevent Up Sonder from using or licensing the same content.

To the extent within your authority, you grant Up Sonder a worldwide, perpetual, nonexclusive, royalty-free, transferable and sublicensable license to use client-supplied materials incorporated into deliverables for these purposes. We may factually identify a project, property or client in a portfolio or case study without implying a false endorsement. These permissions cover only rights you control or are authorized to grant. They do not waive the independent rights of tenants, visitors, bystanders or other people.

Reuse remains subject to applicable law, required releases, agreed confidentiality obligations and publication embargoes. It does not authorize disclosure of passwords, payment credentials, confidential access instructions or private correspondence. Each party will protect the other's nonpublic operational information with reasonable care and use it only for the relationship, legal obligations and authorized purposes. Information already lawfully public, independently developed or lawfully obtained without restriction is excluded from that confidentiality duty.

We use automated and AI-assisted tools for business administration and may use them for authorized editing, image processing, analysis and development of our services. Material generative changes to a property or scene must remain within the agreed editing scope and must not be presented as an unaltered photographic record. Processing personal information is governed by the Privacy Policy and applicable law. These Terms do not grant unrestricted permission for unrelated third-party model training or override legally required consent.

10. Website use and rights complaints

Use our websites and tools lawfully. Protect account credentials and notify us of suspected unauthorized access. Do not submit fraudulent information, distribute malware, bypass access controls, interfere with systems, unlawfully collect others' personal information, or infringe rights. Up Sonder's website, branding, software and materials remain protected; no ownership or unrestricted reuse right is granted.

You retain ownership of reviews you submit. If you choose to publish a review through our services, you grant us a nonexclusive license to host and display it for that purpose. We may moderate unlawful, fraudulent, abusive or irrelevant material. Nothing here prohibits honest reviews, lawful complaints or legally protected reporting.

Send copyright, trademark, privacy or other rights complaints to [email protected]. Identify the affected work or right, the material and its location, your contact details, your authority to complain, and the basis of the claim. We may request supporting information, notify affected parties, investigate and restrict or remove material as appropriate. Copyright registration is not required to submit a complaint. We may suspend repeat infringers in appropriate circumstances.

11. Service limitations and disclaimers

We perform agreed services with reasonable care and skill. Unless expressly contracted as a qualified professional service, deliverables are marketing materials or visual documentation, not a boundary survey, engineering opinion, appraisal, title determination, environmental assessment, structural inspection or guarantee that a property is defect-free. Stitched images and orthomosaics do not include certified measurements or GIS products unless separately agreed. Maps, overlays, labels, models and imagery may contain inaccuracies and require independent verification before regulated or safety-critical use.

We do not guarantee a property sale, advertising outcome, particular business result, uninterrupted website availability or recovery of files beyond an agreed storage commitment. Except for express commitments in an Order and rights that cannot lawfully be excluded, our websites and tools are provided "as is" and "as available," and we disclaim implied warranties to the extent permitted by law. These provisions do not eliminate our express service commitments, applicable correction obligations or mandatory consumer protections.

12. Limitations of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, UP SONDER AND ITS OFFICERS, EMPLOYEES AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST BUSINESS OPPORTUNITIES OR LOSS OF GOODWILL ARISING FROM THE SERVICES OR WEBSITE.

UP SONDER'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF AN AFFECTED ORDER WILL NOT EXCEED THE GREATER OF US$100 OR THE TOTAL FEES ACTUALLY PAID TO UP SONDER FOR THAT ORDER. FOR CLAIMS RELATING SOLELY TO WEBSITE USE AND NOT AN ORDER, THE AGGREGATE LIMIT IS US$100. THESE LIMITS APPLY REGARDLESS OF THE LEGAL THEORY OF THE CLAIM, TO THE EXTENT PERMITTED BY LAW.

These exclusions and limits do not apply to fraud, willful misconduct, gross negligence, death or personal injury caused by negligence, or liability that cannot lawfully be excluded or limited. They do not reduce refunds otherwise owed or surviving rights under earlier purchases. An expressly agreed alternative liability limit or indemnity in a separate signed agreement controls to the extent of a conflict. Mandatory statutory remedies remain available. No provision is intended as a waiver of nonwaivable consumer-protection rights. We do not offer a separate third-party infringement indemnity for new Orders unless expressly included in a signed agreement.

13. Business-client indemnification

If you purchase for business purposes, you will defend, indemnify and hold Up Sonder and its personnel harmless from third-party claims and resulting reasonable costs, damages and expenses, including reasonable attorneys' fees, to the extent caused by your unlawful instructions, infringement by materials you supply, your unauthorized use or distribution of deliverables, or your material breach of these Terms. This does not cover loss caused by Up Sonder's or its service providers' negligence, misconduct or breach.

We will give prompt notice and reasonable cooperation. You may control the defense with qualified counsel reasonably acceptable to us. Neither party may settle a covered claim in a way that imposes an admission, nonmonetary obligation or unreimbursed payment on the other without that party's reasonable written consent. This indemnity is not limited by the cap on Up Sonder's liability. It does not apply to an individual purchasing primarily for personal, family or household use.

14. Disputes and governing law

Contact [email protected] with a description of a dispute and requested resolution so we can try to resolve it. Neither party must delay a filing needed to preserve a claim or obtain urgent relief. Mediation or arbitration may be used if both parties separately agree.

For new agreements governed by this version, Texas law applies, except where federal law controls and without depriving consumers of mandatory protections of their home jurisdiction. Except where applicable law requires a different forum or grants a nonwaivable right to bring proceedings elsewhere, proceedings must be brought in the state courts in Bexar County, Texas, or, where federal jurisdiction exists, the U.S. District Court for the Western District of Texas, San Antonio Division. Eligible small-claims proceedings may be brought in a legally available small-claims court. The parties consent to personal jurisdiction in the designated courts.

This version does not impose mandatory arbitration or a class-action waiver. A previously accepted arbitration, governing-law or forum provision remains applicable to the earlier transaction or dispute it governs unless validly changed by agreement.

15. Suspension, termination and general provisions

We may restrict access or suspend or terminate affected services for material breach, fraud, serious safety or security concerns, legal requirements or undisputed overdue payment. Where practical, we will give notice and a reasonable opportunity to resolve the issue. Immediate action may be necessary to prevent harm. We remain responsible for applicable refunds; termination does not automatically forfeit prepaid amounts or revoke an unrelated paid license.

You may request account closure by contacting us. Order cancellation follows Section 6. Accrued payment obligations, paid licenses, applicable confidentiality duties, lawful liability limits and dispute provisions survive where their nature requires. We may use your supplied contact information for project and legal notices, subject to applicable delivery requirements. Marketing permission is separate.

A failure to enforce a provision is not a waiver. If a provision is unenforceable, the remaining provisions continue to the extent legally permissible. Neither party may transfer an Order in a way that materially reduces the other's rights without consent. A business transfer may include assignment if the successor assumes the applicable obligations and mandatory rights remain protected. These Terms and the applicable Order form the agreement for the new services they cover.

16. Changes and earlier purchases

We will update the displayed date when these Terms change, give appropriate notice of material changes and obtain agreement where required. Changes apply prospectively. Posting new terms alone does not amend an existing Order, license or dispute agreement.

Previously accepted Orders and purchased Standard, Enhanced, Extended or other licenses continue under their applicable agreements unless validly changed. Associated surviving warranties, guarantees, indemnities and accrued claims are preserved. This includes any applicable infringement-indemnity rights under an earlier purchase. These Terms do not automatically expand or reduce an old license or transfer rights that Up Sonder does not own.

Privacy Policy

Last updated: September 28, 2026. Effective upon publication.

This Policy explains how Up Sonder Inc. handles personal information in connection with its websites, managed drone projects, communications and business operations. It applies to visitors, clients, prospective clients, pilots, suppliers and other people whose information we receive. Personal information means information linked or reasonably linkable to an identifiable person, as defined by applicable law.

1. Information we collect

• Contact and account information: names, business affiliations, email addresses, telephone numbers, mailing addresses, account identifiers and information provided in inquiries or account interactions.
• Project information: property addresses and locations, authorized contacts, site-access instructions, schedules, shot lists, correspondence, supplied documents, uploaded files, deliverables and related records.
• Images and location metadata: photographs, video and associated metadata, including camera or image coordinates where present. Footage can incidentally depict people, vehicles, license plates, neighboring property and other identifiable information.
• Pilot and supplier information: professional contact details, service areas, experience, relevant qualifications, certification and insurance records, rates, availability and project communications.
• Commercial records: quotes, Orders, invoices, amounts due, transaction references and payment status. Up Sonder does not collect or store payment-card numbers, bank-account credentials or payment authentication details. The applicable payment provider collects payment details directly.
• Technical information: IP addresses, browser and device details, approximate location derived from IP address, referring pages, visited pages, activity times and cookie or similar identifiers, depending on the website feature and technology involved.

We receive information directly from you, authorized client contacts, pilots, service providers, project participants, public business sources and referrals, and through website technologies. Provide only information reasonably needed for the task. Do not send payment credentials, passwords or unrelated sensitive personal information in ordinary project correspondence.

2. How we use information

We use information to respond to inquiries; prepare quotes and Orders; research and coordinate suitable pilots; plan, schedule and manage projects; prepare shot lists; process, review and deliver imagery; administer accounts, invoices and records; communicate updates and reminders; provide support; improve services; prevent fraud and protect systems; comply with law; and establish or defend legal claims.

We also use authorized imagery in portfolios, social media, advertising, demonstrations and other commercial uses described in the Terms, subject to agreed restrictions and applicable rights. Publication can make depicted properties, locations, people and other visible information accessible to the public. Rights in imagery do not eliminate applicable privacy obligations.

We use permitted contact information for communications about our services and may use website information for measurement and advertising as described below. Marketing-message consent, where required, is separate from acceptance of the service contract.

3. Business software, automation and AI

Our workflows use business software, automation and AI-assisted tools, including OpenAI tools such as ChatGPT and Codex, Google communications and productivity services, Dropbox, and QuickBooks. They assist with research, correspondence, pilot sourcing, project planning, shot lists, document preparation, scheduling and reminders, file organization and delivery, invoice administration, business reporting and authorized imagery processing.

Depending on the task, these services may process contact information, project locations, communications, instructions, documents, invoice and transaction-status records, imagery and associated metadata. Some processing occurs locally and some through connected service providers. A listed tool does not necessarily receive every category of information or participate in every project. Computational image stitching and file-receipt checks do not necessarily involve generative AI or model training.

AI-assisted output can contain errors. We use it to assist our work and remain responsible for our commitments. You may contact us to request human review of a material project or account decision or to report an error. Provider processing depends on the applicable service, account settings and agreements; this Policy does not promise identical retention or model-training settings across providers. We remain responsible for disclosures we make and for complying with applicable privacy obligations. A general permission to use imagery is not unrestricted permission to use personal information for unrelated model training.

4. Information disclosure

We disclose information to the people and providers involved in the relevant purpose, including:

• Project participants: assigned pilots, editors, authorized site contacts, the client and its designated recipients, as needed to coordinate work and deliver results.
• Operational providers: hosting, communications, productivity, AI-assisted processing, file storage and delivery, accounting, payment administration, support and security services. These providers receive information relevant to their functions, subject to applicable agreements and law.
• Advertising and measurement providers: technical identifiers and website activity information transmitted by the integrations described below. Their legal role depends on actual processing and applicable agreements.
• Public and commercial recipients: audiences of our authorized marketing and portfolios, publishing platforms, and recipients of licensed content where that use is permitted. Disclosure of identifiable imagery remains subject to applicable rights and legal requirements.
• Other permitted recipients: professional advisers, authorities where legally required, parties involved in protecting rights or investigating security incidents, and parties to a financing or business transfer with appropriate safeguards.

We may disclose information at your direction or with valid consent. Third-party platforms and payment providers may also act independently under their own policies. When we process information solely on a client's instructions under an applicable agreement, we will direct relevant requests to that client and provide the assistance required by law and the agreement. This does not remove our responsibilities for information we control.

5. Cookies and advertising technologies

Our website uses cookies and similar technologies and contains Meta/Facebook and LinkedIn advertising-pixel references and an embedded tag served from tag.trovo-tag.com. When third-party content loads, its operator may receive technical request information, such as IP address, browser information, page or event information, and referring-page information where transmitted by the browser. Cookie or similar identifiers may also be involved.

The Meta/Facebook reference includes a PageView event. Meta and LinkedIn technologies can support advertising measurement, attribution and related audience features; not every available feature is necessarily enabled. The Trovo-tag content also references a.remarketstats.com, a.usbrowserspeed.com and match.prod.bidr.io. These references do not establish that every destination receives data on every visit. The information transmitted depends on the component, its configuration, browser settings and applicable choices. Providers may recognize a browser across different websites or over time.

Advertising-related disclosures of online identifiers and browsing activity may constitute a "sale," "sharing" for cross-context behavioral advertising, or processing for targeted advertising under applicable law, even without a cash payment. We do not represent that the website is free of those disclosures. You can submit the opt-out requests described below.

Browser settings can limit cookies and third-party content, although some features may be affected. Provider preferences offer additional choices: Meta Privacy Policy and LinkedIn Cookie Policy. Those choices may not stop all collection or substitute for an applicable legal opt-out.

Automatic handling of browser Do Not Track and Global Privacy Control signals has not been verified for this website. You may submit privacy instructions directly using the methods below. This disclosure does not limit any obligation imposed by applicable law to recognize a qualifying opt-out signal, and you are not required to submit a duplicate request where the law makes that signal sufficient.

6. Your privacy choices and Do Not Sell or Share requests

To request access, correction, deletion, a portable copy, a marketing opt-out, or an opt-out of sale, sharing or targeted advertising, email [email protected] or call 1-888-579-2464 and ask for privacy assistance. For advertising-related choices, you may use the subject Do Not Sell or Share My Personal Information. You do not need to create an account.

Depending on your location, the information and applicable law, your rights may include knowing the categories or specific information processed; knowing sources, purposes and recipients; access, correction, deletion and portability; opting out of sale, sharing, targeted advertising or certain profiling; limiting certain sensitive-information uses; withdrawing consent; obtaining information about certain automated decisions; and appealing a denied request. We will not unlawfully discriminate against you for exercising protected rights.

Tell us which request you are making and enough information to locate the relevant records. We may ask for proportionate verification where legally permitted and accept requests from authorized agents where required by applicable law, subject to applicable verification rules. We do not require verification for an opt-out where law prohibits it. Do not email passwords, payment credentials or identity documents unless a secure, appropriate process has been arranged.

We will respond within the period required by applicable law and honor any shorter commitment that remains applicable under an earlier notice. We will explain a permitted extension, denial or exception. Legal obligations, security needs, completion of transactions and protection of legal claims may limit deletion or other requests.

To appeal a decision where an appeal is available, reply to it or email [email protected] with the subject "Privacy Appeal." We will review the request and explain the outcome and any applicable regulator complaint route. You may also contact your state attorney general or other appropriate regulator. Texas residents can use the Texas Attorney General's complaint process.

We will obtain consent before selling sensitive personal information where required and will not use acceptance of these Terms as a substitute for legally required specific consent. We do not knowingly sell or share personal information of children under 16 for advertising without the authorization required by law.

7. Retention and security

We retain information for the period reasonably needed for the purposes described in this Policy, considering the relationship, project and archive commitments, accounting and tax requirements, applicable limitation periods, security, legal holds and dispute-resolution needs. Retention differs by category: contact and project records support the relationship and necessary records; invoices support accounting and legal duties; imagery supports delivery and permitted reuse; and suppression records help us honor marketing choices. We do not promise one uniform retention period for all information.

Client download availability follows the Order or delivery notice. Expiration of a delivery link does not mean every copy has been deleted. Imagery retained for permitted marketing or licensing remains subject to applicable privacy rights and agreed restrictions. When information is no longer needed, we take reasonable steps to delete or deidentify it, subject to lawful retention requirements and backup processes.

We use reasonable safeguards appropriate to the information and risks. No transmission, platform or storage method is completely secure, and we cannot guarantee absolute security. We will provide security-incident notices as required by applicable law and honor any earlier commitment that remains applicable. Report an exposed delivery link or suspected security issue to [email protected].

8. Email, telephone and text communications

You may unsubscribe from promotional email through its unsubscribe link or by contacting us. We honor applicable opt-out deadlines, including the CAN-SPAM deadline for covered commercial email. Necessary project, account, invoice, security and legal communications may continue.

Where consent is required for marketing calls or texts, we obtain it separately; it is not a condition of purchasing services. You may withdraw consent through a reasonable method, including replying STOP where supported or contacting us. Any text-program signup will provide applicable sender, purpose, frequency, potential message and data rate, help and opt-out information. This Policy does not itself enroll you in a text program.

9. Children and international processing

Our accounts and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information online from children under 13 without authorization required by law. Contact us if you believe a child has supplied information so we can investigate and take appropriate action. Incidental appearance in project imagery is not permission to disregard a child's privacy or publicity rights.

Up Sonder operates in the United States. Our service providers may process information in the United States and other countries where they operate. Where applicable law requires a legal basis, processing safeguards or a transfer mechanism, those requirements apply. Visiting the website does not waive mandatory rights or itself constitute consent to a restricted international transfer. Contact us for information about processing relevant to your relationship.

10. Policy changes and contact

We will update the displayed date when this Policy changes, give appropriate notice of material changes and obtain consent where required. Posting this version does not itself withdraw commitments that remain applicable to previously collected information or authorize a materially incompatible new use of existing information or imagery. This Policy explains our practices; it is not blanket consent to every form of processing.

Up Sonder Inc.
1141 North Loop 1604 East 105-445
San Antonio, TX 78232
Email: [email protected]
Telephone: 1-888-579-2464