Renter Policy

Cancellations

Up Sonder allows Providers to choose among three standardized cancellation policies (Flexible, Moderate, and Strict) that we will enforce to protect both Renter and Provider alike. Each listing and booking on our site will clearly state the cancellation policy. Renters may cancel and review any penalties by viewing their booking plans and then clicking 'Cancel' on the appropriate booking.

Flexible

Full refund 1 day prior to booking, except fees

  • Damage waiver fees are always refunded if the Renter did not take possession of the drone.
  • The Up Sonder service fee is non-refundable.
  • Booking rates (the total daily rate you're charged) are refundable in certain circumstances as outlined below.
  • If there is a complaint from either party, notice must be given to Up Sonder within 24 hours of the start of the booking period.
  • Up Sonder will mediate when necessary, and has the final say in all disputes.
  • A booking is officially canceled when the Renter clicks the cancellation button on the cancellation confirmation page.
  • Cancellation policies may be superseded by extenuating circumstances, or cancellations by Up Sonder for any other reason permitted under the Terms of Service.

Applicable taxes will be retained and remitted.

Moderate

Full refund 5 days prior to booking, except fees

  • Damage waiver fees are always refunded if the Renter did not take possession of the drone.
  • The Up Sonder service fee is non-refundable.
  • Booking rates (the total daily rate you're charged) are refundable in certain circumstances as outlined below.
  • If there is a complaint from either party, notice must be given to Up Sonder within 24 hours of the start of the booking period.
  • Up Sonder will mediate when necessary, and has the final say in all disputes.
  • A booking is officially canceled when the Renter clicks the cancellation button on the cancellation confirmation.
  • Cancellation policies may be superseded by extenuating circumstances, or cancellations by Up Sonder for any other reason permitted under the Terms of Service.

Applicable taxes will be retained and remitted.

Strict

50% refund up until 1 week prior to booking, except fees

  • Damage waiver fees are always refunded if the Renter did not take possession of the drone.
  • The Up Sonder service fee is non-refundable.
  • Booking rates (the total daily rate you're charged) are refundable in certain circumstances as outlined below.
  • If there is a complaint from either party, notice must be given to Up Sonder within 24 hours of the start of the booking period.
  • Up Sonder will mediate when necessary, and has the final say in all disputes.
  • A booking is officially canceled when the Renter clicks the cancellation button on the cancellation confirmation page.
  • Cancellation policies may be superseded by extenuating circumstances, or cancellations by Up Sonder for any other reason permitted under the Terms of Service.

Applicable taxes will be retained and remitted.

 

Damage Waiver

Up Sonder offers Renters a Damage Waiver option during check out that will release Renter from being financially responsible for damage during the booking period up to $2,500.

. Damage Waiver Fee

If damage occurs accidentally to your product under normal use during an official booking through the UP SONDER marketplace, UP SONDER will cover the cost of one new replacement unit or unit of equal value for free up to $2,500. The drone, controller, gimbal, camera, battery and propellers are eligible for repair or replacement. Renter are only financially responsible for damage or repair costs that exceed $2,500.

. Opt-out Financial Responsibility

Renters that opt-out of Up Sonder’s Damage Waiver Fee will incur a financial charge to the credit card on file, up to the full value, replacement or repair cost of the drone, parts, or accessory for:

1) Lost or partially lost drones, parts, or accessories;

2) Stolen, forgotten, or abandoned products;

3) Damage caused by flight under unsuitable conditions or against FAA guidelines;

4) Modification made to drones, parts, or accessories;

5) Deliberate losses;

6) Abrasions and shell damage that affect the performance of the product;

7) Direct or indirect losses caused by force;

8) Technical enhancements or performance improvements;

9) Damage resulting from modifications that are not in accordance with manual recommendations, or the use of incompatible batteries and charger;

10) Damage resulting from the use of third party accessories, batteries or software.

Up Sonder is optimized to work in portrait mode on mobile.
Please rotate your screen.